Refund policy

Returns and refunds

For help with a return, refund, damaged item or incorrect order, email annierzenia@gmail.com with your order number and a description of the issue. Include photos for damaged or incorrect items.

Before sending anything back

Contact us first so we can confirm eligibility and provide the correct return instructions and destination. Some orders are fulfilled by suppliers and must not be returned to the dispatch address without instructions. Keep the product and packaging while we review your request.

Product condition

Please tell us whether the item is unused, opened or used, and whether the original packaging and accessories are available. Eligibility for change-of-mind returns may depend on the product and condition, particularly for opened cosmetics and personal-care items. Contact us before purchasing if you need to confirm eligibility for a specific item.

Damaged, defective or incorrect items

Inspect your order on arrival and contact us promptly if there is a problem so we can review it and arrange an appropriate resolution. Restrictions on change-of-mind returns do not remove applicable rights for defective, damaged or incorrect items.

Return costs and approved refunds

We will explain any applicable return shipping costs and refund amount before you send a return. Approved refunds are issued to the original payment method; processing time depends on your payment provider.

Cancellations

Contact us as soon as possible to request cancellation. An order that has already been processed or shipped may need to be handled as a return.

Support is available in English and Spanish through our contact page.